Volkswagen Group UK uses an Atheer-powered service and support solution to support its Retailer network across the United Kingdom. The RELS (Remote Expert Live Support) system uses Atheer's Front Line Worker platform and RealWear's HMT-1 head-mounted device to connect Retailer technicians to Volkswagen Group UK Technical Support experts based in Milton Keynes.

RELS supports these changes by providing Volkswagen Group UK Retailer technicians with the guidance and real-time support they need for the next generation of electric vehicles. When technicians access Atheer, they become connected workers with instant access to Volkswagen's knowledge base. In addition, the system is intuitive, so anyone can learn to use it just minutes after putting it on.

RELS provides technicians with real-time live support and access to technical documents with voice command access and improves their skills with just-in-time training. RELS is vital to Volkswagen as it plans to maintain service standards and improve customer satisfaction across more than 22 million electric vehicles over the next ten years.

With the availability of RELS, Volkswagen Group UK electric vehicle experts based in Milton Keynes can now provide real-time guidance to connected workers at any Volkswagen or Audi service bay anywhere in the UK. The integration of Atheer has significantly reduced service performance, time and costs, as support agents no longer need to travel to Retailer Dealerships to complete challenging or complex vehicle maintenance and repair. Instead, when the connected worker accesses RELS, remote experts can "see what they see" and respond with appropriate suggestions. As a result, RELS allows the Retailer Dealership and the service technicians to effectively and efficiently repair vehicles.

Technicians using Atheer and RealWear HMT-1 headsets can access the correct information at the right time. With a few simple voice commands, these connected workers can retrieve technical documents – and access any available digital work instructions – for any vehicle they might encounter, enabling instant knowledge transfer. Technicians spend less time searching for paperwork and more time on repairs. Higher efficiency and less time in the shop lead to more customer satisfaction.

"We have worked with many teams researching the potential impact of Augmented Reality on their business operations. The Volkswagen Group UK team operating out of Milton Keynes is undoubtedly among the best informed, creative, and innovative that we have had the pleasure of working with," said Amar Dhaliwal, CEO of Atheer. "We are honoured to help Volkswagen Group UK set the bar for customer service of next-generation vehicles."

Metin Tahsin, Group Technical Support Manager, leads the team at Volkswagen Group UK. Metin's team manages Technical Support and Technical Service Centres and supports all Volkswagen Group UK brands (Audi, Volkswagen, Škoda, SEAT and Volkswagen Commercial Vehicles). In addition, it delivers proactive and reactive support to the Volkswagen Group UK's five brand networks.

Metin measures the performance of Volkswagen Group UK's business on key performance indicators relating to performance, volume, speed of response and Retailer satisfaction. "RELS enables our Technical Service Centre to support Volkswagen Group's innovative new vehicles with industry-leading customer service, reliability and safety," he said. "We believe it will be a major driver to transform how we service and maintain the millions of new Volkswagen Group vehicles that will hit the road in the next few years. And we value Atheer's partnership and the power of the Atheer platform in making this a reality."

According to Atheer advisor Salim Murr – who led, in succession, the Technical Service Department, Warranty Department, and the Logistics Department at BMW of North America's US Headquarters – Volkswagen's forward-thinking approach to Augmented Reality meets a critical industry demand - "The pace of innovation in the automotive industry continues to accelerate and is placing unprecedented pressure on the aftersales operations of Retailers. How do they provide the experience their customers expect while achieving the service margins their business needs? "he said, "This kind of platform has the ability to radically and quickly re-orient automotive Retailer service and warranty operations to meet these vital goals."

"Volkswagen has always been at the forefront of innovation," said Andy Lowery, CEO of RealWear. "We are proud to partner with Atheer on this milestone initiative to promote Volkswagen's goals of better customer service and higher-quality aftersales support with HMT-1 and Atheer's connected worker solutions."

If you're eager to discover more about Atheer in the automotive industry, look no further than PraxWorxs. Our Partner Network can unlock the full potential of the Atheer platform providing expertise and knowledge of emerging technologies. So connect with PraxWorxs today to explore the transformative possibilities of AR in the automotive industry and stay ahead of the curve. Request a demonstration today.

Reference Sources

• Atheer, original article: Volkswagen Group UK Deploys Atheer In Its Retailer Network [source link]

• RealWare: Volkswagen Boosts Repair Efficiency by 93% with RealWear and Atheer [PDF] [source link]

• Fleet Owner: VW Deploys AR Tech for Van Maintenance in UK [source link]

Praxworxs

Praxworxs is a trusted partner in delivering innovative Field Service Management (FSM) and Learning solutions to businesses worldwide, focusing on optimising efficiency, improving learning outcomes and service performance, and driving digital transformation. The Praxworxs Partner Network empowers organisations to stay ahead in a competitive landscape. Praxworxs has established a team of expert Partners with extensive industry knowledge of cutting-edge technologies to provide tailor-made solutions that meet the unique needs of our clients. From implementing immersive technologies like Atheer's Augmented Reality (AR) Technology to offering comprehensive training and support, Praxworxs is dedicated to enabling businesses to achieve their goals. Discover the power of the Praxworxs Partner Network and unlock the full potential of your field service operations with integrated learning technologies.

Atheer

Atheer is a leading provider of Enterprise-grade Field Service Management (FSM) and Augmented Reality (AR) solutions, revolutionising field service management and workplace learning. Atheer's cutting-edge technology empowers organisations to optimise workforce performance, streamline processes, and enhance service delivery. With Atheer, businesses can unlock the full potential of their digital workforce, driving productivity, efficiency, and safety. From field service support, operational process improvement and execution of standard operating procedures (SOP) to real-time data analysis, Atheer transforms how businesses operate effectively and efficiently in the workplace. Discover the future of field service management with Atheer.