The automotive industry constantly evolves, and Volkswagen is again at the forefront of innovation. With the rise of electric vehicles and the need for efficient after-sales service, Volkswagen UK has taken a revolutionary step by adopting Atheer's AR Remote Assistance solution across its dealer service network. Atheer technology transforms how Volkswagen UK technicians work, enhancing efficiency, customer satisfaction, and overall service quality.

The Rise of AR Remote Assistance

In recent years, Augmented Reality (AR) has gained significant traction in various industries, and the automotive sector is no exception. Atheer, a leading provider of AR field service solutions, has partnered with Volkswagen Group UK to develop an AR Remote Assistance system called RELS (Remote Expert Live Support). This powerful tool combines Atheer technology with RealWear's HMT-1 wearable device, enabling Volkswagen UK technicians to access real-time guidance and support from experts based in Milton Keynes.

Volkswagen's Commitment to Electric Vehicles

Volkswagen UK's adoption of AR Remote Assistance is pivotal for the company. In 2019, the Volkswagen Group announced plans to launch nearly 70 new electric vehicle models over the next decade, with a projected production of 22 million electric vehicles. With this ambitious goal in mind, Volkswagen recognises the need for an entirely new infrastructure to support these vehicles and provide unparalleled after-sales service.

To support the servicing of electric vehicles, Volkswagen Group UK is transforming the layout of its service bays. This includes redesigning supply chains, implementing new equipment, and adopting innovative technologies like AR Remote Assistance. The goal is to create an infrastructure that can efficiently handle the unique demands of electric vehicles, such as charging systems and battery diagnostics.

By leveraging the power of Atheer, Volkswagen technicians can now receive real-time guidance from remote experts without needing experts to travel to individual Retailers. Experts can "see what they see" through the Atheer platform, enabling them to provide accurate suggestions and solutions. This remote support saves time and money and ensures that challenging repairs are completed efficiently, reducing vehicle downtime and improving overall service quality. 

Enhancing Efficiency in After-Sales Operations

The rollout of electric vehicles represents a generational change for the automotive industry, necessitating a paradigm shift in after-sales operations. Volkswagen Group UK accommodates this change by investing in new equipment, procedures, and skills training for its experts and technicians. The introduction of RELS, powered by Atheer, will play a crucial role in enhancing the efficiency of aftersales operations.

The intuitive nature of the Atheer Augmented Reality (AR) platform and the RealWear head-mounted wearable device makes it easy for technicians to access Volkswagen's extensive knowledge base and receive real-time guidance. Technicians become connected workers with instant access to critical information, technical documents, and just-in-time training. This streamlined workflow saves time and improves productivity, allowing technicians to focus more on repairs and ensuring customer satisfaction.

Empowering Technicians with Instant Access to Information

One of the key benefits of AR Remote Assistance is the ability for technicians to access critical information and technical documents with a few simple voice commands. With the Atheer technology and the RealWear HMT-1 headset, technicians can retrieve the correct information at the right time, eliminating the need for bulky binders or time-consuming searches for paperwork. This instant knowledge transfer enables technicians to perform tasks more efficiently and effectively. 

The Atheer platform acts as a virtual knowledge base, providing technicians with step-by-step instructions, schematics, and digital work instructions for any vehicle they encounter. Whether a complex repair or routine maintenance, technicians can rely on AR Remote Assistance to guide them through the process. This accessibility to information empowers technicians to deliver high-quality service and ensures that repairs are completed accurately and promptly.

Setting the Bar for Customer Service

Volkswagen Group UK's commitment to Augmented Reality (AR) technology and Atheer AR Remote Assistance sets the bar for customer service in the automotive industry. By embracing innovative solutions like RELS, Volkswagen is revolutionising how vehicles are serviced and maintained. The partnership between Volkswagen UK and Atheer demonstrates a shared commitment to providing industry-leading customer service, reliability, and safety.

Metin Tahsin, Group Technical Support Manager at Volkswagen Group UK, recognises the transformative power of Augmented Reality (AR) in shaping the future of aftersales operations. He believes that Augmented Reality will play a significant role in servicing and maintaining the millions of new Volkswagen Group vehicles that will hit the road in the coming years. The partnership with Atheer and the power of the Atheer platform is instrumental in making this vision a reality.

Future Opportunities and Expansion

The success of the initial pilot project with Volkswagen UK Commercial Vehicle Retailers and the subsequent expansion to Volkswagen Passenger Car and Audi Retailers specialising in electric vehicles highlights the potential for further growth and adoption of AR Remote Assistance within the Volkswagen Group UK. As the demand for electric vehicles continues to rise, Volkswagen Group UK plans to extend the RELS project to SEAT and ŠKODA Retailers across the UK, ensuring that all its brands benefit from the efficiency and productivity gains offered by Atheer.

The positive feedback and results from other leading automotive manufacturers, such as Audi, Porsche, Bentley, Scania and Komatsu, further demonstrate the transformative impact of AR Remote Assistance on after-sales service and fleet management. These companies have reported increased productivity, improved customer satisfaction, and significant cost savings by leveraging Atheer's connected worker solutions.

Volkswagen Group UK's adoption of Atheer's AR Remote Assistance solution marks a significant milestone in the automotive industry. By embracing Augmented Reality technology, Volkswagen is revolutionising after-sales service, enhancing efficiency, and ensuring customer satisfaction. The combination of Atheer's Augmented Reality (AR) Platform and RealWear's wearable device empowers technicians with instant access to critical information, real-time guidance, and just-in-time training.

By partnering with Atheer and leveraging the power of AR Remote Assistance, Volkswagen Group UK sets a new standard for customer service, reliability, and efficiency in after-sales operations. The collaboration between these industry leaders is a testament to the potential of Augmented Reality and its ability to drive positive change in the automotive sector.

Ready to take your automotive after-sales service to the next level? Experience the transformative potential of Atheer Augmented Reality (AR) in the automotive industry. Discover how AR can revolutionise dealer service operations, providing unmatched support to technicians and enhancing the overall customer experience. Stay ahead of the competition by partnering with an industry leader and setting new standards for efficiency and innovation. Reach out to Praxworxs and embrace the future of automotive excellence!

The World’s Leading Equipment Manufactures Trust Atheer

Praxworxs
Praxworxs is a trusted partner in delivering innovative Field Service Management (FSM) and Learning solutions to businesses worldwide, focusing on optimising efficiency, improving learning outcomes and service performance, and driving digital transformation. The Praxworxs Partner Network empowers organisations to stay ahead in a competitive landscape. Praxworxs has established a team of expert Partners with extensive industry knowledge of cutting-edge technologies to provide tailor-made solutions that meet the unique needs of our clients. From implementing immersive technologies like Atheer's Augmented Reality (AR) Technology to offering comprehensive training and support, Praxworxs is dedicated to enabling businesses to achieve their goals. Discover the power of the Praxworxs Partner Network and unlock the full potential of your field service operations with integrated learning technologies.

Atheer

Atheer is a leading provider of Enterprise-grade Field Service Management (FSM) and Augmented Reality (AR) solutions, revolutionising field service management and workplace learning. Atheer's cutting-edge technology empowers organisations to optimise workforce performance, streamline processes, and enhance service delivery. With Atheer, businesses can unlock the full potential of their digital workforce, driving productivity, efficiency, and safety. From field service support, operational process improvement and execution of standard operating procedures (SOP) to real-time data analysis, Atheer transforms how businesses operate effectively and efficiently in the workplace. Discover the future of field service management with Atheer.