Praxworxs is pleased to announce the CIO Review recognition of the Atheer Field Service Management Sofware. Atheer is at the forefront of AR Field Service. World-leading companies are integrating Atheer to improve workforce best practices and drive productivity. By addressing the changing landscape, service providers can boost customer loyalty and increase skilled worker retention rates and profitability. This ever-evolving environment allows top performers in the field service sector to stand out and become industry leaders.

The adoption of the Internet of Things IoT and Augmented Reality, like AR Remote Assistance technologies, has become more prominent. Manufacturers realise the advantages of a digitised service in the value chain to increase customer satisfaction and enhance connected worker performance. This shift transforms the relationship between manufacturers, technicians, remote support and customers.

Atheer offers a Field Service Management application that helps equipment manufacturers provide excellent and economical service to their customers, field technicians and partner networks.

The Field Service Management software from Atheer facilitates the quick implementation of standardised operational guidelines, digitalised business procedures, and workforce training by personalising content and resources. The connected workforce can collaborate with AR Remote Assistance to resolve and diagnose issues quickly, providing managers the ability to improve efficiency for service technicians across an extended service network.

Manufacturers benefit from these competencies to digitalise and systematise processes in the value chain used for after-sales service, warranty returns, parts dispensing, registration, and much more. Additionally, this allows for real-time cooperation, including visiting, visual distant help, and AI-controlled assessment to raise first-time repair rates.

Gaurav Mehra, CEO of Atheer, proclaimed that they have crafted a platform tailored to the value chain, enabling manufacturers to make the most of it in the best way for their operations. As equipment producers shift to offering services or equipment-as-a-service models with uptime guarantees, there are constraints with outdated software and organisational frameworks, which impede their collaboration with third parties and partners.

The World’s Leading Equipment Manufactures Trust Atheer AR Field Service.

Atheer's Field Service Management software assists manufacturers in integrating and aggregating data from external sources, making it available to the workforce and throughout the value chain, including technicians, field teams, support staff, third-party service providers, installers, and client-side operators. Additionally, it features a no-code engine that allows small and medium-sized enterprises to create their workflows without needing custom development or an IT specialist.

Atheer provides a seamless experience for manufacturers to pinpoint problems or bottlenecks and quickly identify the optimal solution. A distinct advantage of Atheer is the capacity to empower frontline workers with just-in-time training and skills development through knowledge sharing and technical guidance to improve repairs, diagnostic, or restoration processes.

Atheer has enabled manufacturers to access real-time current events across an expansive network of third parties by providing a unified view of the appropriate data through one platform. With visibility across the value chain, manufacturers can quickly evaluate and enhance equipment maintenance and service processes.

Atheer's solution can access corporate data warehouses, thus enabling the leadership to have an in-depth view of the operations of the after-sales services. Atheer provides reporting, dashboards, and insights to improve operations of any service-related business processes, including case progress, service provider certification, technician training and task-based skills competency.

"Our platform has been designed to integrate with the value chain, allowing manufacturers to utilise it in a manner most beneficial to their operations." Gaurav Mehra, CEO of Atheer.

Furthermore, Atheer connects technicians, support agents and operators to the primary service points of a producer, providing specialists with user interfaces that permit them to communicate rapidly, promptly participate in live sessions, carry out cooperative problem-solving, securely transfer data, and acquire a thorough comprehension of the state of service delivery.

Atheer has enabled many success stories thanks to its robust service performance platform. For example, Atheer worked with an automotive manufacturer to solve an issue experienced by one of their dealers. Ordinarily, the dealer had to contact the specialist division at their regional corporate office for difficulties they needed help resolving. Atheer simplified the process by automating communication with technicians for self-service and troubleshooting remotely and providing step-by-step guidance for follow-up.

In the same way, Atheer has teamed up with vehicle manufacturing giants like Audi, Porsche, Bentley, McLaren, Scania and Komatsu. Industry use cases such as Volkswagen assisted the 700-business-strong dealership network in the UK. Atheer Filed Service Management Software and AR Remote Assistance offered VW automated problem-solving and digitisation of warranty returns and parts checks processes.

Atheer is the leading choice when it comes to providing solutions in the sector of field service, empowering equipment manufacturers to normalise operations across the service network, gaining a better view of the execution of work, augmenting service capability, and making sure of dependable service on a worldwide scale.

Atheer's Service Performance Platform is a compilation of connected workforce technologies that enable equipment manufacturers to furnish technicians with relevant information, materials, directions, and the compliance of frontline worker skills necessary to carry out their duties to the highest standards.

About Praxworxs

Praxworxs, a leading technology solutions provider, stands at the forefront of digital transformation, empowering a connected workforce for global organisations. We aim to elevate organisational productivity, improve learning outcomes, and drive service performance and workforce productivity. Our accomplished team of industry leaders remain dedicated to optimisation, innovation, and transformation. Established with a commitment to improving business operations, Praxworxs has carved a unique niche for itself in the world of technology. As a trusted Atheer Global Partner, we maintain, foster, and incorporate the highest technological innovation and business practices standards into our work.

About Atheer

Atheer Field Service Management software helps manufacturers transform service into a high-quality, real-time, remote-first customer experience. We increase remote resolution in the call centre with AR Remote Assistance, improve technician first-time-fix-rates with sophisticated knowledge delivery, and enhance customer and partner experience with self-service process digitisation on a single, unified platform. Our customers gain unprecedented visibility into actual work execution across their extended service network, allowing them to optimise their business rapidly.