Atheer, a renowned AR Remote Assistance technology solutions provider, has recently been recognised as one of the Most Promising Solution Providers in its field by CIO Review. With its cutting-edge technology and innovative approach, Atheer has revolutionised how businesses operate remotely. This accolade further solidifies Atheer's reputation as a leading player in AR Remote assistance across industries.

Providing seamless communication and collaboration tools, Atheer has empowered organisations to overcome the challenges associated with extended service networks. The range of solutions, including Augmented Reality, enables teams to connect and collaborate effectively, regardless of physical location.

The CIO Review recognition speaks volumes about Atheer's commitment to delivering the best Field Service Management software that meets the ever-evolving needs of modern businesses. By staying at the forefront of technology advancements, Atheer drives productivity, streamlines operations, and enhances employee engagement, making it a preferred choice for the frontline workforce.

CIO Review Acknowledges Atheer AR Remote Assitance

Atheer's commitment to excellence and innovation has been honoured as one of the Most Promising Remote Work Tech Solutions Providers in 2023, a testament to its dedication to transforming the connected workforce and AR Remote Assistance.

CIO Review thoroughly evaluates companies based on their technological advancements, impact on the industry, and ability to deliver exceptional solutions. Atheer's inclusion in this prestigious list highlights its position as a trusted and reliable provider. It showcases the company's ability to understand the evolving needs of businesses and provide cutting-edge solutions to address those needs effectively.

This recognition reinforces Atheer's reputation within the industry for providing innovative solutions that drive productivity, collaboration and employee engagement.

Importance of AR Remote Assitance Solutions

Atheer simplifies industry technology adoption and operational complexity to achieve workforce standardisation and improve service quality. Embracing the connected workforce and AR Remote Assistance is increasingly prevalent. The world's leading manufacturers have adopted Atheer Field Service Management software to ensure seamless communication, efficient collaboration, and effective management of extended field service networks. 

Businesses that fail to embrace the connected worker and provide AR Remote Assistance solutions will be disadvantaged as competitors enjoy the benefits of improved productivity and work standardisation. By investing in Atheer, organisations unlock the organisation's full potential, attract top talent, and gain a competitive edge in the market.

Key Features and Benefits of Atheer AR Remote Assistance

Atheer AR Remote Assistance offers a wide range of features and benefits that empower field service technicians and OEMs to excel in their roles. Some key features include:

• Remote Collaboration: Technicians can receive real-time guidance and support from experts, enabling remote collaboration and troubleshooting.

• Augmented Reality (AR): Visual instructions and annotations are overlaid in the technician's field of view, providing step-by-step guidance during repairs.

• Real-Time Data Access: Technicians can access up-to-date manuals, diagrams, and troubleshooting information instantly, ensuring accurate and efficient problem-solving.

• Documentation and Knowledge Sharing: Atheer AR Remote Assistance allows technicians to capture and share images, videos, and annotations, creating a valuable knowledge base for future reference.

The benefits of Atheer AR Remote Assistance are substantial and include:

• Reduced Downtime: By streamlining the troubleshooting process and providing real-time support, Atheer AR Remote Assistance minimises equipment downtime, ensuring businesses can resume operations quickly.

• Improved First-Time Fix Rate: With expert guidance and accurate information, technicians can resolve issues correctly the first time, reducing the need for repeated service calls.

• Enhanced Customer Satisfaction: Prompt and accurate problem-solving leads to increased customer satisfaction and loyalty. Atheer AR Remote Assistance enables technicians to provide exceptional service, building strong customer relationships.

• Cost Savings: By eliminating the need for travel and physical presence, Atheer AR Remote Assistance reduces travel costs, increases operational efficiency, and optimises resource allocation.

  
  

Atheer Customer Success Stories and Testimonials

Atheer partnered with Volkswagen Group UK to develop an AR Remote Assistance.

The Volkswagen system known as RELS (Remote Expert Live Support) is a powerful tool that combines Atheer mobile technology with RealWear's HMT-1 wearable device, enabling Volkswagen UK technicians to access real-time guidance and support from experts in Milton Keynes, United Kingdom.

Metin Tahsin, Group Technical Support Manager, leads the team at Volkswagen Group UK. Metin's team manages Technical Support and Technical Service Centres and supports all Volkswagen Group UK brands (Audi, Volkswagen, Škoda, SEAT and Volkswagen Commercial Vehicles). In addition, it delivers proactive and reactive support to the Volkswagen Group UK's five brand networks.

Metin measures the performance of Volkswagen Group UK's business on key performance indicators relating to performance, volume, speed of response and Retailer satisfaction. "RELS enables our Technical Service Centre to support Volkswagen Group's innovative new vehicles with industry-leading customer service, reliability and safety," he said. "We believe it will be a major driver to transform how we service and maintain the millions of new Volkswagen Group vehicles that will hit the road in the next few years. And we value Atheer's partnership and the power of the Atheer platform in making this a reality."

Porsche USA, a leading luxury car manufacturer, has been at the forefront of adopting AR technology to enhance its service operations.

Through their Tech Live Look program, Porsche has empowered their technicians with remote assistance capabilities, allowing them to solve issues faster and provide unparalleled customer service. Using augmented reality glasses and the Atheer platform, Porsche technicians can now connect with remote experts thousands of miles away.

"Tech Live Look has gained a new level of significance for us in the current situation," Doug House, manager of Technical Support for Porsche Cars North America, said in a statement Tuesday. "It accelerates the service on the vehicle and, most importantly, helps ensure customers' mobility at a critical time."

According to Porsche, participation in the Tech Live Look program is up by more than 300% as dealer employees look for ways to help get customer cars out the door as much as 40% faster than without it, thanks to the ability to share information in real time. Porsche North America recognised - Field Service Best-In-Class Award.

These success stories highlight the transformative impact of Atheer's AR Field Service solutions. The ability to connect, collaborate and access expert guidance in real time has proven to be a game-changer for these organisations, enabling them to overcome challenges and achieve tangible results.

The World’s Leading Equipment Manufactures Trust Atheer AR Field Service

Atheer Integrates with Existing Business Systems

Atheer recognises the importance of seamless integration with existing systems and workflows. Praxworxs has partnered with leading technology providers to ensure compatibility and visibility across your entire network.

Seamlessly integrating Atheer's solutions with existing workflows and systems further improves productivity. Businesses can leverage Atheer's APIs and integrations to connect their remote work tech stack, ensuring a smooth transition and minimising disruptions. This level of integration enables teams to access relevant information, collaborate on projects, and track progress without switching between multiple platforms.

Additionally, Atheer actively engages with its customers to understand their requirements and develop industry solutions accordingly. This customer-centric approach ensures that Atheer's solutions integrate seamlessly with existing workflows and systems, providing a hassle-free experience for users.

Future Developments and Innovations of Atheer

As a leading player in the remote work tech solutions industry, Atheer is constantly pushing the boundaries of innovation. The company is committed to staying at the forefront of technological advancements and delivering solutions that meet the evolving needs of businesses.

One area where Atheer continues to invest is the development of Artificial Intelligence AI capabilities. Atheer aims to enhance the user experience and provide more intelligent and personalised solutions by integrating AI into its Augmented Reality Field Service Management software. AI-powered features such as voice recognition, gesture control, and predictive analytics will streamline workflows and improve efficiency.

Furthermore, Atheer understands that AR Remote Assistance continuously evolves, and businesses require innovative tools to adapt and thrive. Atheer aims to maintain its position as a game-changer in frontline workforce technology by constantly innovating and improving its solutions.

Why Choose Praxworxs and Atheer?

Innovative Solutions: Atheer's connected worker technology, powered by Augmented Reality (AR), wearables, and data analytics, empowers your workers to access real-time information and collaborate seamlessly, boosting overall work efficiency.

Comprehensive Support: Praxworxs, a key partner in the Atheer ecosystem, offers unparalleled expertise and resources. They facilitate the seamless integration of connected worker technologies into your existing systems and workflow processes, ensuring a smooth transition and driving continuous improvement across your operations.

Enhanced Productivity: Embrace the flexibility of connective technologies, like Atheer, to enable remote work, efficient collaboration, and streamlined processes. Witness a significant reduction in time spent on non-value-added tasks, allowing your employees to focus on high-impact work and increasing job satisfaction.

Empowered Workforce: Prioritise workers' needs, preferences, and experiences by adopting a human-centred approach to connected worker transformation. By placing your employees at the centre of design and implementation, you can create a work environment that fosters fulfilment, engagement, and innovation.

About Praxworxs

Praxworxs, a leading technology solutions provider, stands at the forefront of digital transformation, empowering a connected workforce for global organisations. We aim to elevate organisational productivity, improve learning outcomes, and drive service performance and workforce productivity. Our accomplished team of industry leaders remain dedicated to optimisation, innovation, and transformation. Established with a commitment to improving business operations, Praxworxs has carved a unique niche for itself in the world of technology. As a trusted Atheer Global Partner, we maintain, foster, and incorporate the highest technological innovation and business practices standards into our work.

About Atheer

Atheer Field Service Management software helps manufacturers transform service into a high-quality, real-time, remote-first customer experience. We increase remote resolution in the call centre with AR Remote Assistance, improve technician first-time-fix-rates with sophisticated knowledge delivery, and enhance customer and partner experience with self-service process digitisation on a single, unified platform. Our customers gain unprecedented visibility into actual work execution across their extended service network, allowing them to optimise their business rapidly.