Atheer: Automotive Industry Case Study.
Automotive After-Sales Service: In-Depth Analysis
The automotive industry is at the precipice of a paradigm shift. The increasing adoption of electric vehicles (EVs), autonomous driving technologies, and the rise of the connected car is drastically changing the landscape. As these transformative technologies become mainstream, the after-sales segment of the automotive industry needs to evolve to accommodate these innovations.
The worlds leading automotive brands are leveraging the power of Atheer Augmented Reality (AR) to overcome these challenges. AR Remote Assistance has the potential to revolutionise after-sales services by enhancing communication and collaboration, improving customer experience, and boosting dealer profitability.
Field service Technicians and Original Equipment Manufacturers (OEM) are crucial in ensuring efficient and effective operations and after-sales service networks. However, they often need help with their ability to provide quick and accurate solutions. Fortunately, Atheer AR Remote Assistance is changing the game by empowering technicians and OEMs to collaborate seamlessly, revolutionising the performance of extended service networks.
Atheer AR Field Service in the Automotive Industry
Volkswagen Group - United Kingdom
Volkswagen Group UK has adopted AR Remote Assistance to support after-sales service. Using the Atheer platform, Volkswagen technicians can receive real-time guidance from remote experts, saving time and money and improving overall service quality. Volkswagen’s AR Remote Assistance system is called RELS (Remote Expert Live Support).
“RELS enables our Technical Service Centre to support Volkswagen Group’s innovative new vehicles with industry-leading customer service, reliability and safety. We have seen the power of Augmented Reality and believe it will be a major driver to transform the way we service and maintain the millions of new Volkswagen Group vehicles that will hit in the road the next few years. And we value Atheer’s partnership and the power of the Atheer platform in making this a reality.”, commented Metin Tahsin, Group Technical Support Manager of Volkswagen Group UK.
Porsche Cars - North America
Porsche USA's Tech Live Look program, powered by Atheer, allows technicians to connect with remote experts for real-time assistance. The program has helped Porsche improve efficiency and enhance customer service. Porsche North America recognised - Field Service Best-In-Class Award. According to Porsche, participation in the Tech Live Look program is up by more than 300% as dealer employees look for ways to help get customer cars out the door as much as 40% faster than without it, thanks to the ability to share information in real-time.
“Our main goal is to provide a better overall experience for our customers. Tech Live Look allows us to be more efficient and helps get vehicles back in the hands of our customers faster, all while still delivering exceptional service quality”, explained Klaus Zellmer, President and CEO of Porsche Cars North America.
