Atheer AR Field Service Management workflow automation and digitisation.
Atheer AR Field Service benefits operations managers, technicians and OEMs to transform your extended service networks.
Organisations can elevate their service operations by implementing Atheer Field Service Management software. AR Field service ensures managers gain real-time visibility into field operations, including technician efficiency, monitoring job progress, and receiving instant updates on completed tasks. Make informed decisions and resolve problems quickly to enable technicians with digital work instructions and respond promptly to equipment repairs or emergencies. Access comprehensive reporting insights and analytics providing detailed performance metrics like average job completion time, first-time fix rates and customer satisfaction ratings. With this information, organisations can identify areas for improvement, optimise productivity and enhance operational efficiency. Unlock the full potential of your extended service network comprising contractors, third parties, and retail distributors, Atheer enables businesses to revolutionise their field service operations and deliver unparalleled customer experiences. Discover the future of Field Service Management with Atheer.
Atheer AR Field Service delivers consistent results in field service performance for the technician and your supply chain.
Atheer AR Field Service Management Software Competitive Advantage
Increased Productivity
Through smart glasses or mobile devices, AR enables technicians real-time access to critical information, such as training modules and sensor data. Technicians receive step-by-step guidance, visually inspect devices, and troubleshoot issues. By eliminating distractions and reducing manual reliance, AR significantly enhances efficiency, resulting in cost savings and a safer work environment.
Simplified Execution of Complex Procedures
Achieve consistent results, reduce technician resolution times, enhance first-time fix rates, and empower technicians to handle challenging tasks confidently. Guide the frontline workforce to follow complex instructions without constantly stopping work to reference external sources of information like paper-based documentation. AR Remote Assistance makes it easier for technicians to comprehend and complete intricate steps in the flow of work.
Augmented Reality for Service Performance
AR Field Service provides managers, technicians and support teams with instant access to relevant information, instructions, and guidance. This on-demand support enhances service performance by providing technicians with the necessary knowledge and tools to complete tasks efficiently and accurately. AR enables technicians to conduct pre-visit assessments remotely, determining the necessary time, tools, and equipment for maintenance and repairs, further improving resource allocation.
Remote Troubleshooting and Diagnostics
Technicians can share real-time AR visual and audio feeds with experts to diagnose and troubleshoot complex issues remotely, eliminating the need for physical presence, reducing travel costs and minimising downtime. Technicians and OEMs can communicate seamlessly, regardless of location. They can share annotations, markups, and notes directly on the Augmented Reality interface, ensuring clear and concise communication and minimising equipment downtime.
Improved Service Delivery
Augmented Reality (AR) and Artificial Intelligence (AI) offer organisations and third-party service networks an immersive experience that builds brand recognition and fosters a deeper connection. Field service technicians and third-party representatives can virtually guide frontline workers through maintenance or repair procedures, enabling swift issue resolution and exceptional customer service.
Process Improvement and Data Analysis
Integrated AR and AI enable service organisations to leverage data from technicians and support agents or third-party interactions. Companies gain deeper insights into optimising workflow processes, preventive maintenance or warrant claims, and making informed service decisions. Data analysis gives organisations a deeper understanding of optimising operation processes, training and skills development and service delivery strategies.
Automation and Workflow Authoring
Atheer automates manual processes within field service operations, reducing human error and improving overall productivity. Routine tasks, such as data entry, report generation, work orders and scheduling, can be automated to focus on more critical tasks. Workflow authoring tools enable organisations to continually improve standardised operating procedures (SOP) to meet work health and safety requirements and achieve compliance across the field service network.
Inspection and Quality Assurance
AR enables technical work to be inspected and signed off on via live video. Technicians can capture video, photos, and supporting documentation during the inspection, which can be saved for future reference. This documentation ensures transparency, quality assurance, and compliance with industry standards. AR offers an efficient and accurate method for conducting inspections, reducing errors and improving overall service quality.
Data-Driven Decision Making
AR technology enables real-time data analysis, allowing organisations to make data-driven decisions based on accurate and up-to-date information. By digitising core processes, organisations can respond quickly to market demands, adjust workflows, and scale operations as needed. This flexibility enables organisations to embrace innovation, adapt to new technologies, and stay competitive.
Business Management Systems Integration
Ensure seamless integration of Atheer AR Field Service Management software with your existing business tools and management systems, such as Enterprise Resource Planning (ERP), Human Resource Management (HRM), Workforce Management (WFM), Business Intelligence (BI), Customer Relationship Management (CRM) and Learning Management Systems (LMS). Atheer’s interoperability with existing systems drives profitability and advances service operations.
