Optimise Field Operations with a Connected Workforce.
Through a connected workforce solution, organisations unlock the potential of their frontline workers, drive innovation, and position themselves as industry leaders.
Unlock the full potential of your workforce and service providers with the Atheer Connected Workforce solutions. Seamlessly connect your organisation to remote frontline workers, managers and service providers to vital information, instructions, and resources, empowering them to perform at their best. By digitising processes and automating routine tasks, Atheer streamlines workflow and task management, saving time and reducing the risk of errors. With easy access to training materials and procedure reviews, Standards Operating Procedures (SOP) and best practices, workers can quickly retrieve data and stay up-to-date, resulting in increased productivity and reduced downtime. Give your frontline workers the tools to succeed with Atheer.
Atheer enables your organisation to focus on what matters most – delivering exceptional service and value to customers.
Atheer AR Field Service Management Software Competitive Advantage
Improved Communication and Collaboration
The frontline workforce operates in remote, hazardous and dynamic environments, so staying connected is crucial. Atheer Connected Workforce technology seamlessly connects frontline workers, management, remote experts and service providers. Atheer facilitates real-time collaboration and information sharing, enabling the workforce and external teams to communicate efficiently, no matter where they are. Atheer promotes informed decision-making and improved productivity.
Workforce Safety and Compliance
Atheer Connected Workforce solutions assists organisations in complying with industry regulations. By providing immediate access to critical safety information, Atheer ensures that your workforce and extended service network remain up-to-date and adhere to the necessary protocols. Atheer allows organisations to implement standardised processes and inspections, digitising documentation and capturing data in the flow of work to achieve consistent quality and regulatory compliance.
Improved Service Delivery
Augmented Reality (AR) and Artificial Intelligence (AI) offer organisations and third-party service networks an immersive experience that builds brand recognition and fosters a deeper connection. With Atheer Connected Workforce solutions, service technicians, support agents, contractors and third-party representatives can virtually guide frontline workers through maintenance or repair procedures, enabling swift issue resolution and exceptional customer service.
Enhanced Training and Employee Onboarding
Atheer Connected Workforce solutions create a sense of belonging and motivate your workforce to learn, engage and share their experiences. With access to AR-based training programs, your workforce can visualise and interact with the work environment, equipment, and work-safe procedures. This hands-on approach enables them to familiarise themselves with their roles, seek guidance through connection, leading to quicker assimilation with reduced training and onboarding time.
Improved Customer Satisfaction and Experience
Atheer Connected Workforce solutions enable organisations to deliver faster response times, higher quality service or after-sales support and satisfied customers. A Connected Workforce is always informed with the latest information to quickly access records, collaborate and share documents or videos with your technicians, service teams, remote experts and the extended network. Quickly address customer inquiries, provide accurate product recommendations, and resolve issues promptly.
Remote Troubleshooting and Diagnostics
Connected workers share real-time AR visual and audio feeds with experts to diagnose and troubleshoot complex issues remotely, eliminating the need for physical presence, reducing travel costs and minimising downtime. Atheer Connected Workforce Technicians and OEMs can communicate seamlessly, regardless of location. They can share annotations, markups, and notes directly with interface, ensuring clear and concise communication and minimising equipment downtime.
Streamlined Workflow and Task Management
Atheer streamlines workflow and task management by centralising information and providing the connected workforce with a clear overview of tasks and priorities. By providing a structured framework for task management, Atheer technology enhances efficiency, improves accountability, and promotes a culture of operational excellence. Connected workers remain informed, share vital information and engage with colleagues across the extended service network.
Process Improvement and Data Analysis
Integrated AR and AI enable service organisations to leverage data from technicians and support agents or third-party interactions. Companies gain deeper insights into optimising workflow processes, preventive maintenance or warrant claims, and making informed service decisions. Data analysis gives organisations a deeper understanding of optimising operation processes, training and skills development and service delivery strategies.
Automation and Workflow Authoring
Atheer connects the frontline worker to automated processes across field service operations, reducing human error and improving overall productivity. Routine tasks, such as data entry, report generation, work orders and scheduling, can be automated to focus on more critical tasks. Workflow authoring tools enable organisations to continually improve Standard Operating Procedures (SOP) to meet work health and safety requirements and achieve compliance across the field service network.
Business Management Systems Integration
Ensure seamless integration of Atheer AR Field Service Management software with your existing business tools and management systems, such as Enterprise Resource Planning (ERP), Human Resource Management (HRM), Workforce Management (WFM), Business Intelligence (BI), Customer Relationship Management (CRM) and Learning Management Systems (LMS). Atheer’s interoperability with existing systems drives profitability and advances service operations.
