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Atheer AR Remote Assistance Use Case
Porsche Cars - North America
Porsche USA's Tech Live Look program, powered by Atheer, allows technicians to connect with remote experts for real-time assistance. The program has helped Porsche improve efficiency and enhance customer service. Porsche North America recognised - Field Service Best-In-Class Award. According to Porsche, participation in the Tech Live Look program is up by more than 300% as dealer employees look for ways to help get customer cars out the door as much as 40% faster than without it, thanks to the ability to share information in real time.
“Our main goal is to provide a better overall experience for our customers. Tech Live Look allows us to be more efficient and helps get vehicles back in the hands of our customers faster, all while still delivering exceptional service quality”, explained Klaus Zellmer, President and CEO of Porsche Cars North America.