Atheer Improves Porsche Dealership Service Support with AR
In collaboration with Atheer, Porsche is transforming the automotive service industry by implementing Augmented Reality (AR) at scale across the dealer network. As a result, Porsche technicians increasingly rely on the Atheer platform to service and repair vehicles. Discover how Porsche has embraced AR to enhance efficiency and effectiveness in their service and repair processes. Using smart glasses equipped with the Atheer AR platform allows technicians to access digital overlays and step-by-step instructions, enabling them to diagnose and fix issues more efficiently.
The adoption of AR technology at Porsche showcases the tangible benefits it offers in streamlining car repairs and improving overall customer satisfaction.
The Porsche dealership network improves service performance with Atheer.
Atheer empowers Porsche technicians by providing remote assistance during vehicle diagnosis and repairs, significantly reducing the "time to resolution" by up to 40%. As a result, Porsche has increased the number of plants and dealerships where Atheer has been deployed while enhancing its usage at existing sites. As a remarkable example, Porsche Cars North America, an early adopter of the Atheer platform since 2017, has recently reported a phenomenal 300% surge in platform usage.
Doug House, Manager of Technical Support for Porsche Cars North America, Inc. (PCNA), expressed the growing importance of Tech Live Look, stating, "In the current situation, Tech Live Look has gained a new level of significance for us. It accelerates vehicle servicing and, most importantly, ensures our customers' mobility during this critical time."
At the core of this success lies the Atheer platform, which powers Porsche's Tech Live Look program. Tech Live Look substantially shortens and enhances that chain of communication. For example, a service technician at a dealership in Los Angeles connects via Atheer to the support agent wearing smart glasses. Now the Atlanta-based Porsche technical support team can provide assistance and resolve the issue some 2,200 miles away. The support team can see what the technician sees via high-definition live video from the smart glasses. The support agent, in turn, can project step-by-step instructions and distribute technical bulletins and schematic drawings onto the display inside the technician's glasses. A hands-free, interactive experience allowing the support agent or the technician to take screenshots, video, or annotate images for better visibility. The session is captured for data analysis, creating opportunities and insights that may benefit product improvements, warranty claims or updating the technician training and skills development programs.
Notably, this achievement has been highlighted in esteemed publications such as Car and Driver, CNET, AREA, Next Reality, Porsche Newsroom, IoT One and Porsche Press Release.
If you're eager to discover more about Atheer in the automotive industry, look no further than PraxWorxs. Our Partner Network can unlock the full potential of the Atheer platform providing expertise and knowledge of emerging technologies. So connect with PraxWorxs today to explore the transformative possibilities of AR in the automotive industry and stay ahead of the curve. Request a demonstration today.
Praxworxs
Praxworxs is a trusted partner in delivering innovative Field Service Management (FSM) and Learning solutions to businesses worldwide, focusing on optimising efficiency, improving learning outcomes and service performance, and driving digital transformation. The Praxworxs Partner Network empowers organisations to stay ahead in a competitive landscape. Praxworxs has established a team of expert Partners with extensive industry knowledge of cutting-edge technologies to provide tailor-made solutions that meet the unique needs of our clients. From implementing immersive technologies like Atheer's Augmented Reality (AR) Technology to offering comprehensive training and support, Praxworxs is dedicated to enabling businesses to achieve their goals. Discover the power of the Praxworxs Partner Network and unlock the full potential of your field service operations with integrated learning technologies.
Atheer
Atheer is a leading provider of Enterprise-grade Field Service Management (FSM) and Augmented Reality (AR) solutions, revolutionising field service management and workplace learning. Atheer's cutting-edge technology empowers organisations to optimise workforce performance, streamline processes, and enhance service delivery. With Atheer, businesses can unlock the full potential of their digital workforce, driving productivity, efficiency, and safety. From field service support, operational process improvement and execution of standard operating procedures (SOP) to real-time data analysis, Atheer transforms how businesses operate effectively and efficiently in the workplace. Discover the future of field service management with Atheer.