Praxworxs Partner: The AVR Lab Reseller Agreement with Atheer
The AVR Lab becomes a Strategic Atheer Reseller Partner
Praxworxs is pleased to announce The AVR Lab as an Atheer Reseller in Australia and New Zealand. The AVR Lab is a leader in the region for Field Service Management software and Augmented Reality wearable devices. A strategic alliance that will empower businesses in the ANZ to leverage the power of AR and improve their field service operations. With The AVR Lab's expertise in Field Service Management and Atheer technology, ANZ organisations can streamline workflows, enhance productivity, and deliver exceptional customer experiences.
"Praxworxs has established a professional partner network across the APAC region, as we continue to extended our reach. A strategic ANZ partner, like The AVR Lab, demonstrates the power of Atheer, which is recognised as a global leader in Field Service Management software. AVR is a complete solution provider with a talented team. Together, we will grow and deliver a high level of service to customers across ANZ ", said Gavin Russell, Executive Director & Co-Founder at Praxworxs.
The AVR Lab History: Field Service Software & AR Wearable Devices
The AVR Lab has a rich history with organisations in the field service industry. With over 20 years of experience and a deep understanding of the challenges, the AVR Lab is well-known for providing innovative solutions to optimise operational efficiency and effectiveness. With extensive Field Service Management expertise, The AVR Lab enables organisations to automate the scheduling, dispatching, and tracking of field service technicians, resulting in improved resource allocation and reduced downtime.
In addition, The AVR Lab is at the forefront of AR wearable devices. They recognise the immense potential of AR technology in enhancing field service operations. Equipping technicians with AR glasses allows them to access real-time information, remote expert guidance, training and step-by-step instructions while keeping their hands free to perform tasks. This combination of Field Service Management software and AR wearable devices has revolutionised how organisations manage their field operations.
The AVR Lab: Benefits of Field Service Management Software and Augmented Reality Wearable Devices
Field Service Management software is a game-changer for organisations that rely on technicians to deliver on-site services. Businesses can optimise resource allocation, reduce response times, and improve customer satisfaction by automating scheduling, dispatching, and tracking processes. The AVR Lab understands these benefits and has effectively developed best practices for implementing Field Service Management software.
Augmented Reality Wearable Devices, such as AR glasses, are another technology that the AVR Lab recognises as a game-changer in field service management. These devices provide technicians with hands-free access to critical information, remote expert guidance, and interactive step-by-step instructions. Technicians can troubleshoot complex issues more efficiently, reducing the need for callbacks and improving first-time fix rates, which enhances productivity and allows organisations to deliver higher-quality service to their customers.
The AVR Lab Best Practices: Consultation, Implementation & Support
Implementing Field Service Management software can be a complex process. Still, the AVR Lab has developed best practices to ensure a smooth and successful implementation. Here are some key considerations:
Identify Your Business Needs: Before implementing any software solution, it's essential to understand your organisation's specific requirements. Consider factors such as the size of your field service team, workflow processes, complexity of your operations, and any industry-specific regulations or compliance requirements.
Engage Key Stakeholders: Get buy-in from key stakeholders, including field service technicians, managers, and executives. Involve them in decision-making and consider their input when selecting a field service management solution.
Evaluate Integration Capabilities: Assess the compatibility of the field service management software with your existing systems, such as CRM, ERP, LMS, inventory management and content management systems. Seamless integration ensures data accuracy and eliminates manual data entry.
Provide Comprehensive Training: Maximise the benefits of field service management software and AR devices with comprehensive training. Understand how to use the software and wearable devices to leverage advanced features to improve productivity and effectiveness.
Monitor and Optimise Performance: Regularly assess the performance of your field service management software and make adjustments as needed. Monitor key metrics such as response times, first-time fix rates, and customer satisfaction to identify areas for improvement and implement necessary changes.
By following The AVR Lab's best practices, organisations can ensure a successful implementation of field service management software and AR wearable devices to reap the benefits of improved efficiency and customer satisfaction.
How Atheer's Field Service Management Software Improves Efficiency
Atheer's Field Service Management (FSM) software is a comprehensive solution that empowers organisations to optimise their field service operations. Here are some ways in which Atheer's software improves efficiency:
Streamlined Scheduling: With Atheer's software, organisations can automate the scheduling and dispatching of field service technicians. By considering factors such as technician availability, location, and skills compliance, you can assign tasks to the most suitable technician, minimising travel time and improving response times.
Real-Time Collaboration: Atheer's software enables real-time collaboration between technicians and remote experts. Technicians can share live video feeds, images, and annotations with experts, who can provide guidance and instructions remotely. Eliminate the need for costly and time-consuming callbacks and improve first-time fix rates.
Remote diagnostics and troubleshooting: Atheer's software allows technicians to access relevant documentation, manuals, and troubleshooting guides on their AR wearables. By overlaying digital information in the real world, technicians can quickly diagnose issues, access step-by-step instructions, and resolve problems more efficiently.
Data-Driven Insights: Atheer's software provides organisations with valuable insights and analytics to track and optimise performance. By analysing key metrics such as response times, task completion rates, and customer satisfaction, organisations can identify areas for improvement and make data-driven decisions to enhance efficiency.
With these features, Atheer's Field Service Management software empowers organisations to deliver exceptional service and improve productivity while training and assessing skills competency. With an impressive return on investment (ROI), organisations will see the benefits quickly.
Key Features of Atheer's Field Service Management Software
Atheer's Field Service Management app offers a range of features designed to enhance field service operations. Here are some key features:
AR Wearable Device Integration: Atheer's app seamlessly integrates with AR wearable devices, enabling technicians to access critical information, remote guidance, and interactive instructions.
Real-time Collaboration: Technicians can collaborate with remote experts in real-time, sharing live video feeds and receiving guidance and instructions.
Task Management: The app enables technicians to view and manage assigned tasks, access relevant documentation, and update task status in real-time.
Offline Functionality: In areas with limited connectivity, the app allows technicians to continue working offline, syncing data once a connection is available.
Analytics and Reporting: Atheer's app provides organisations with valuable insights through comprehensive analytics and reporting features. Organisations can track key metrics, identify trends, and make data-driven decisions to improve performance.
By leveraging these key features, organisations can streamline their field service operations, enhance technician productivity, and deliver exceptional customer experiences.
Together with Praxworxs, The AVR Lab's Reseller Partnership with Atheer in ANZ combines the expertise of industry leaders in Field Service Management software and Augmented Reality wearable devices. By leveraging Atheer's technology and the AVR Lab's deep understanding of field service operations, organisations across ANZ can optimise their workflows, improve efficiency, benefit from AR Remote Assistance and deliver exceptional customer experiences.
To learn more about how the AVR Lab and Atheer can transform your field service operations, contact Praxworxs. Take the next step towards enhancing your field service operations with the power of AR technologies and Atheer's innovative software solution.
About Praxworxs
Praxworxs, a leading technology solutions provider, stands at the forefront of digital transformation, empowering a connected workforce for global organisations. We aim to elevate organisational productivity, improve learning outcomes, and drive service performance and workforce productivity. Our accomplished team of industry leaders remain dedicated to optimisation, innovation, and transformation. Established with a commitment to improving business operations, Praxworxs has carved a unique niche for itself in the world of technology. As a trusted Atheer Global Partner, we maintain, foster, and incorporate the highest technological innovation and business practices standards into our work.
About Atheer
Atheer Field Service Management software helps manufacturers transform service into a high-quality, real-time, remote-first customer experience. We increase remote resolution in the call centre with AR Remote Assistance, improve technician first-time-fix-rates with sophisticated knowledge delivery, and enhance customer and partner experience with self-service process digitisation on a single, unified platform. Our customers gain unprecedented visibility into actual work execution across their extended service network, allowing them to optimise their business rapidly.